FAQ

Frequently Asked Questions

1-How much does a move cost?

This is the most frequently asked question and it has no definite answer. Locally, Smooth Movers charges by the hour but it depends on the size of the move and how many movers are needed. Most jobs need 2 movers, but on larger jobs, we recommend 3 or even 4 movers. Long distance moves are different. We will give you a flat binding rate once we calculate all the variables, such as distance, gas, hotels, food, labor etc.


2-How long does it take to move?

Smooth Movers is more than happy to provide packing services, however packing is time consuming and if you want to cut expenses, it is a good idea to have the packing done ahead of time. The more you have things packed in boxes and ready to be loaded into the truck, the faster your move will go. Our average move takes right around 5 hours.


3- I’m on limited budget, and can only afford to hire professional movers for a portion of my move. What should I ask them do?

You'll want the movers to carry heavier, larger items such as bureaus, desks, and sofas. Also, should any items need to be hoisted into or out of your home, it is essential to leave that to trained movers versus risking serious injury to yourself.


4- Can my job be completed in one day?

This depends on whether Smooth Movers is doing the packing, or if you are doing the packing yourself. If you plan to hire Smooth Movers for both the packing and the moving, it is most efficient to have the packing services done the day before the move. If you plan on doing the packing on your own, this needs to be done before the moves arrive. On moving day if everything is boxed up and ready to go, we can generally load and unload the same day for local jobs.

5-How do I begin packing for a move?

Packing is one of the most important aspects of your move. It is recommended that you have the proper moving boxes. The ones you can get from supermarkets may be free but they're not nearly as strong or padded. They are more susceptible to causing damage to your valuables in transit.

Always remember that the heavier the item, the smaller the box that it should occupy. Buffer and separate fragile objects with sheets, blankets, pillows and towels. Fill in empty spaces to minimize movement during transit. Always mark the boxes containing fragile items.


6-I want to do some packing and moving of small items before the movers arrive. What areas would be most helpful?

Focus on packing, not moving. You'll be amazed how quickly many helping hands - either professional movers or your friends - can carry all of your boxes. Don't spend time trying to move these items yourself. Rather, focus on packing boxes, so when the help arrives, you're ready. You should prioritize your preparation into three areas:

1. Sorting and disposing of unneeded items through garage sales, donations to charitable organizations, or give-aways to friends and family. While it may be time-consuming, getting rid of items prior to your move is time well spent. Keep in mind that it isn't worth paying the movers to move items that you're only going to throw away later.
2. Pack non-breakables and areas that you don't use often, such as basements, garages and attics.
3. If you have time remaining to move some items yourself, focus on plants, pictures, collectibles, and highly-sentimental items.


7- What if I haven’t finished packing by my scheduled move day?

It's very common to underestimate the volume of items that need to be packed for a move. Frequently, people simply overlook many of their possessions until it is time to dig into the far reaches of the basement, attic, or garage. Other times, you may anticipate having more time available to pack or more helping hands than is the actuality. For the above reasons, we strongly recommend following an organized packing plan and leaving significantly more time than you think you'll need for packing.


8- Can I keep costs down by having a family member or friend help with the move?

Many people enlist friends and family to help keep move cost down. While this is a good solution for certain situations, if items are damaged during the move, it's generally difficult to get an insurance carrier to replace them. If you choose to hire professional movers, your friends and family can be most helpful in preparing for the move - packing boxes, shoveling a pathway in the snow between the moving truck and the door, or caring for your pets or children. On move day, you should let the professionals handle the job entirely - they are highly trained and therefore best suited to carry the weight and negotiate the difficult access ways. Remember that you're paying your moving crew by the hour, and generally speaking, having non-professionals on the job alongside them slows things down and costs you more in the long run.


9-How much are you supposed to tip movers?

Tips differ depending on the size and difficulty of the move as well as the efforts put forth by the movers. An honest day's job should not go unnoticed. The average tip for local moves is 7-12% of the total bill. The average tip for long distance moves is $3-5 per hour based on the labor. It is best that you compensate each mover separately to acknowledge the hard work by everyone involved in the relocation.


10-Is your company licensed and Insured?

Yes. Our company is in fact licensed and insured. The standard movers insurance is $.60 per pound per article. This standard insurance is included in the price of your move. Smooth Movers does offer additional full cost or replacement insurance at a rate of $5.00 per $1000 of coverage for your larger and more expensive items. More information can be provided upon request.

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We know how stressful the moving process can be and how time consuming it can be. Our goal is to take some of that stress away from the process and help make that day go as efficiently and as smoothly as possible. Smooth Movers offers professional movers who are trained and skilled in moving furniture and who are kind and courteous and who strive to exceed your expectations.